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Tom Holzel, Walter Zwick and Jonathan Lang are Accredited Associates of the Institute for Independent Business

Home-Made Positioning

(Someone thought this was a great ad!)

This ad appeared in the March, 2008 Military Officer,
a magazine aimed primarily at wealthy military retirees.

But what is this ad trying to say?

This monochrome advertisement is presumably designed to show a retired military couple enjoying "the good life" at the Chateau La Jolla Inn retirement community. WHAT WAS THE AD AGENCY THINKING???  Examining the ad tells us a lot about the thought process of the ad originators--and offers up a warning to all positioning do-it-yourselfers.

  1. The subject matter of the photograph is extremely confusing: Here is a sunken-chested stumble-bum pulling his sun-worshipping mate along in a kid’s wagon in which she barely fits. The small of her back is resting against the metal gunnel of the wagon which must hurt as she bounces along. If she leans back another few inches, the whole wagon will tip over. This activity is headlined “The Good Life.” The setting is also strange. Where are they? In a park?  Does this open field have anything to do with the advertised retirement community? (Probably not.)
     
  2. The content of the ad is extremely confusing: If this scene of a tired old man dragging his woman along behind him is the “good Life,” one struggles to imagine what previous hard-scrabble existence they are retiring from. Let us examine some of the catch phrases:
    1. “Rediscover yourself.”  A nice sentiment, but is the photo supposed to suggest that they are rediscovering their inner child? Is this what military retirees are looking for—to become toddlers again? Every other retirement ad features bronzed golfer couples on the green or smiling elders entering an Olympic-size swimming pool.
    2. Catering to “the active adult.” So, no shuffle-board, no golf, no Olympic swimming pool. Just a treeless park in which members can drag their spouses up and down gentle hills?
    3. The “sophisticated Mediterranean style village.”  Well, certainly not the cityscape in the background of the photo. But a village so sophisticated it can’t be shown in an image? (And in La Jolla it’s most likely Spanish, not “Mediterranean.”)
    4. It is good to read that “exceptional quality lifestyles” may be enjoyed. And it is true that being pulled around in a wagon is...exceptional.
    5. “Life is good when it’s all about you.” Good Lord—a copywriter of the me-me-me generation.
    6. “What you want, when you want it.” (Does this mean your own personal wagon puller is always available at your beck and call?)
       
  3. The photo itself is of inferior low contrast—typical of a color photo that has been unprofessionally converted to black & white. This casts a terrible impression of cost-cutting just when putting one's best foot forward is called for.
     
  4. The type is fuzzy.  This because the advertiser used an office ink-jet printer to set the type instead of the much-higher resolution typesetters used by printers. Another cheapskate maneuver.

 

In all fairness one should resist speculating on the dynamics of how this ad was produced. But we shall give in. The first element is the atrocious photograph. It must be of the parents of the owner of the Chateau La Jolla. The photographer—Mrs. La Jolla--(a rank amateur)—thought she got lucky in taking this striking scene which might look pretty good in color in a family album. “Harry,” she probably beamed to her husband. “Let’s use this for our ad you're doing for the residential community.”  

Unfortunately, the ad copy had already been heavily worked upon and agreed to. Well, no matter. Surely the photo is a perfect example of a prospective couple having a grand old time doing what they want when they want it--isn't it?. After all, the bosses wife says so. As to the minor issue that the photo has nothing whatever to do with the ad copy or the residential community, well, art must be served. As to the fact that every other such ad features images of the retirement community, images of the properties for sale, images of golf courses or swimming pools, images of groups of couples having grown-up fun--well, everyone must learn from his mistakes. And one hopes this owner has.

So the advertising director grimaced, and removed his photo of Main Street with its charming tin-roofed cinder-block villas, the miniature golf course just visible in the background, and slapped in this meaningless color conversion. Life is not always perfect--even when this home-made Company positioning has that charming home-spun look about it.

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